Business Process Outsourcing Frequently Asked Questions.

What is business process outsourcing?

Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider.

BPO is typically categorised into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact centre services.

Why should I consider outsourcing?

We believe most organisations would benefit from some level of outsourcing.  

• You can expect to save up to 80 percent on operational expenditure.  
• Often back office functions within Australian businesses suffer from a high turnover rate. With FRS Business Solutions our staff retention rate is comparably higher.
• Back office functions are seldom monitored and controlled for performance and security - FRS supervisors provide logs and reports for performance staff.
• Consider your current employees - Is their time it best spent working on administrative and financial management tasks.  Would they be more effective dealing with sales, service issues or other high value adding tasks. 
• Start-up businesses can utilise our services to reduce cost and take the stress away from dealing with administrative functions while you concentrate on core business activities.
• Offshore outsourced staff are subject to reduced governmental requirements such as penalty rates, payroll tax, superannuation and other cost.
• Less time worrying about back office processes mean more time for core business functions.
• If your organisation is struggling to find employees that have the right skill sets you require.  FRS Business Solutions can tap into a global resource pool to find the right staff for your business.
• If you are currently outsourcing some of your business functions and are unhappy with the service that you are being supplied.  

Please contact us! We are confident that our pricing structure is competitive with South-east Asian outsourcing providers.